End-to-end work order coordination, real-time engineer tracking, and maintenance request scheduling.
Proactive contractor sourcing, verification of compliance certifications, and comprehensive onboarding.
Health & Safety check verification, invoice matching, RAMS auditing, and digital proof checks.
We coordinate back-office administration, job scheduling, qualification screening, SLA metrics tracking, and accounting sync. Our team handles the operations desk, ensuring total alignment with your business KPI targets.
From plumbing and HVAC networks to electrical services and general contracting, we customize our admin dispatch desks to support your specific service trade portfolio.
Build Your Custom Dispatch Desk
Efficient maintenance coordination is the backbone of successful facilities management. We ensure every job ticket is logged immediately, engineers are assigned properly, and progress is monitored until resolution.
Capturing request parameters and prioritizing works based on urgency guidelines.
Dispatching local in-house technicians or vetted sub-contractors with matching trade skills.
Monitoring job status flags from scheduled and in-progress to final completion signing.
Maintaining responsive coverage requires a reliable network of tradespeople. We support your growth by actively sourcing, screening, and onboarding self-employed and company sub-contractors.
Identifying skilled independent contractors and trade companies matching localized requirements.
Verifying registrations, professional liability insurances, and health & safety compliance details.
Setting up verified vendor directories within your operating software for seamless future allocation.
Maintaining high operational standards demands strict oversight. We coordinate quote approvals, verify certification standards, and confirm photographic proof for completed tickets.
Gathering contractor repair proposals, analyzing price breakdowns, and securing client approvals.
Reviewing Risk Assessments and Method Statements to ensure compliant site operations.
Checking job sheets, checklists, and before/after photographs to confirm repair parameters are met.
Every maintenance office operates differently. We analyze your workflows, find administrative bottlenecks, and deploy digital tools to accelerate job response rates and scalability.
Reviewing dispatcher-to-engineer coordination models to reduce unnecessary manual steps.
Configuring automated status communications and alerts to keep operations moving without manual email chains.
Integrating team channels, SMS messaging, and field apps for fluid dispatcher-engineer coordination.
Continuous performance data helps FM managers make informed decisions. We track job progress, contract performance, and response SLA trends to provide clean operational reports.
Tracking contractor and engineer response times from booking timestamps to site arrival.
Compiling weekly reports highlighting active work volumes, completed listings, and delayed tickets.
Analyzing average completion times and quote accuracies to maintain resource standards.
Accurate contractor invoicing is critical for managing bottom-line margins. We verify supplier invoices against original job records and purchase orders to keep ledger logs clean.
Reconciling received contractor invoices with corresponding work order records and purchase order requests.
Confirming correct work hours, materials expenses, and markup applications before payment releases.
Logging contractor costs relative to client billings to help operations managers monitor individual project profitability.
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Existly Assistant
